• For STAR or Chip, call us at 915-532-3778 or toll-free 1-877-532-3778.
• For STAR+PLUS, call us toll-free at 1-833-742-3127.
• For TTY, dial 711
• Call center hours of operation are 8 a.m. to 5 p.m. Mountain Time, excluding state approved holidays.
• Our staff consists of highly qualified and trained individuals, fluent in both English and Spanish.
• If you call after regular business, weekend, and holiday hours, El Paso Health will still answer your phone call.
• Interpreter services are available. We also have interpreters who know sign language. Let us know at least two days before your doctor’s visit if you need this service.
• If your Medicaid, STAR+PLUS, or CHIP ID card is lost or stolen, you can get a new one by calling us at:
  STAR & CHIP call 915-532-3778 or toll-free 1-877-532-3778.
  STAR+PLUS call toll-free 1-833-742-3127.
• In the event of an emergency, please dial 911.
• To speak to a STAR+PLUS Service Coordinator please call 1-833-742-3127

• You may Contact Provider Relations team for information or questions on benefits, claims, authorizations, and billing inquiries by calling:
  STAR & CHIP call 915-532-3778 or toll-free 1-877-532-3778.  STAR+PLUS call toll-free 1-833-742-3127.

• Sometimes you might need help with a personal or family problem. You can get behavioral health or substance abuse help when you need it. Behavioral Health Services are very private so you do not need the permission of your Primary Care Provider to get these services.
• The crisis line is open 24 hours a day, 7 days a week. A qualified and trained person, fluent in both English and Spanish, will be there to help you. Interpreter services are available if you need them. If you have an emergency or you need help, please call our crisis line toll-free.
• CRISIS Line STAR: 877-377-6147
• CRISIS Line CHIP: 877-377-6184
• CRISIS Line STAR+PLUS: 877-377-2950
• In the event of an emergency, please dial (911)
• To speak to a STAR+PLUS Service Coordinator please call 1-833-742-3127

• 1-844-549-2826
• FIRSTCALL Medical Advice Infoline is for El Paso Health Members, provided at no-cost. When you call FIRSTCALL, you will receive immediate information to take care of your medical or health concerns.
• You can call anytime. The FIRSTCALL Medical Advice Infoline is available 24 hours a day, 7 days a week.
• Who will answer my call?
  Your call will be answered by a nurse or pharmacist. The information is available in English or  Spanish. Interpreter and TTY (711) services are available.

• Call the STAR/STAR+PLUS Help Line at 1-800-964-2777, and ask to join El Paso Health today!
• CHIP is for children ages 18 and younger who are residents of Texas. If you need help, please call CHIP helpline at: 1-800-964-2777
• TTY line for the Hearing Impaired is available. Call 711 for TTY assistance.
• The helpline is open  from Monday-Friday 8 a.m. to 8 p.m. Central Time. They also have weekend coverage.
• You can get assistance with enrolling or changing your health plan.

You may Contact the STAR+PLUS Service Coordination team for information related to your care plan or other inquiries by calling 1-833-742-3127.

• Call Access2Care at least two workdays before your appointment or five days before the appointment if it is outside your county.
  Toll-free number for STAR & CHIP: 1-844-572-8196
  Toll- free number for STAR+PLUS : 1-855-584-3530
  Interpreter services are available.
• NEMT and Where’s My Ride services are available 24 hours a day, 7 days a week, 365 days a year.
• Access2Care toll free TTY phone number is 711.

DentaQuest 

Members:
Toll free telephone number: 1-800-516-0165
Spanish speaking representatives are available.
Interpreter services are available in other languages.

Toll free number for the hearing impaired: 7-1-1 (TDD/TTY)

Regular business hours: Monday – Friday Member Services Line may be closed on state-approved holidays.
8:00 a.m. – 6:00 p.m. Central Time

Automated System is available 24 hrs a day/7 days a week.

Providers:  Website: https://www.dentaquest.com/texas/providers/provider-resources/provider-relations-contacts
Provider Services‐Medicaid and CHIP 1‐800‐896‐2374
Monday – Friday; 8 a.m. – 6 p.m.

MCNA

Members:
Hours of Operation: Monday – Friday, 7 a.m. – 7 p.m., CST, excluding state-approved holidays.
Toll-Free Phone Number: 1-855-691-6262
Hearing Impaired (TTY): 1-800-735-2989
Website: https://www.MCNATX.net

Providers:
24 Hours a Day, 7 Days a Week:
Monday – Friday, 8 a.m. – 7 p.m. CST (excluding national holidays):
Toll-Free: (855) PRO-MCNA (1-855-776-6262)
Online http://portal.mcna.net

United Healthcare

Members:
Member Services at 1-877-901-7321, TDD/TTY: 7-1-1.
8:00 a.m.–5:00 p.m., Monday–Friday
Visit uhc.com/dentalTX

Providers:
1-800-527-1764
Monday-Friday 8am-5pm CST
Website: uhc.com/dentalTX

If you, as a member of the health plan, disagree with the health plan’s decision, you have the right to ask for a state fair hearing. You or your representative can call El Paso Health at 915-532-3778 or toll free at 1-877-532-3778. A Member Services Representative will be able to assist you on how to request an appeal.

You can learn more about the Fair Hearing Process here.